Lauren Ellis BA(Hons) MIB

Master of International Business in Hotels, Resorts, and Spa Management.

 

 

Phone:

1 202 848 4909

 

Dual Nationality:

British, American

 

Email:

Lauren.ellis@shms-mail.ch

Lauren@optops.com

 

Address:

716 Monroe St NE

Washington DC 20017

 

Date of Birth: 13/03/1995
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A little bit about myself!

 

I started my career in Hospitality working at a local pub in my village as a bartender.

Once I left school, I traveled to South Africa to train as a Safari Guide. I then undertook a two-week hospitality orientation course which was followed by a five-month internship as a duty manager at a 4* safari lodge. It was from this experience that I found my passion for the Hospitality Industry.

I have recently completed my Masters of International Business in Hotels, Resorts and Spa Management at the Swiss Hotel Management School, part of the Swiss Education Group. 

At present, I am looking for opportunities to progress my career further within a role focused on the Guest Experience.

EXPERIENCE
 
September 2015 to August 2017

Student Practitioner

February 2015 to August 2015

Bartender

Wivenhoe House Hotel (Practical aspect of BA (Hons) Hotel Management Degree with time spent in all departments)

  • Hotel Duty Manager

  • Night Manager

  • Conference and Events Duty Manager

  • Food and Beverage Duty Manager

  • Rooms Division Duty Manager 

  • Kitchen Supervisor

  • Conference and Events Planner

  • Food and Beverage Supervisor

  • Housekeeping Supervisor

  • Reception Supervisor​

  • Conference and Events Operative

  • Junior Commis

  • Brasserie, Bar and Lounge Waiter

  • Housekeeping Attendant

  • Receptionist

August 2014 to December 2014

Internship as Duty Manager

Shoulder of Mutton Pub & Restaurant

  • Taking orders

  • Serving food

  • Serving beverages

  • Taking payment

  • Frequently worked independently & managed the bar  

June 2013 to December 2013

Bartender

Mohlabetsi Safari Lodge 

  • checking in guests

  • check outs

  • tracking for the guides

  • bar and waitressing

  • hosting breakfast and dinner

  • ordering food from suppliers

  • room checks

  • checking availability for reservations

  • organising staff shifts

December 2019 to May 2020

Assistant Housekeeping Manager

Four Seasons Washington DC

  • Supported the housekeeping team, encouraging motivation and attention to detail, with a focus on Forbes standards.

  • Comunication with other departments on room status and guest preferences

  • Providing luxury personalised guest experiences prior to guest arrival

  • Inspecting rooms 

  • VIP room Inspections

  • Handling complaints

May 2019 to August 2019

Assistant Guest Relations Manager

The Dupont Circle Hotel

  • Managing the Guest Relations Team

  • Assisting and Arranging VIP stays

  • Greeting guests when they arrive.

  • Responding to reviews ​

  • Handling complaints

October 2018 to February 2019

Management Trainee -Front Office-Duty Manager

Sofitel Krabi Phokeethra Golf and Spa Resort

  • Checking in guests

  • Handling complaints

  • Filling out daily reports

  • Upselling hotel activities and events

April 2018 to May 2018

Management Trainee - Guest Relations

Dusit Thani Krabi Beach Resort

  • Greeting guests when they arrive. 

  • Checking in guests

  • Handling complaints

  • Responding to reviews ​

September 2015 to August 2017

Student Practitioner

Wivenhoe House Hotel (Practical aspect of BA (Hons) Hotel Management Degree with time spent in all departments)

  • Hotel Duty Manager

  • Night Manager

  • Conference and Events Duty Manager

  • Food and Beverage Duty Manager

  • Rooms Division Duty Manager 

  • Kitchen Supervisor

  • Conference and Events Planner

  • Food and Beverage Supervisor

  • Housekeeping Supervisor

  • Reception Supervisor​

  • Conference and Events Operative

  • Junior Commis

  • Brasserie, Bar and Lounge Waiter

  • Housekeeping Attendant

  • Receptionist

February 2015 to August 2015

Bartender

Shoulder of Mutton Pub & Restaurant

  • Taking orders

  • Serving food

  • Serving beverages

  • Taking payment

  • Frequently worked independently & managed the bar  

August 2014 to December 2014

Internship as Duty Manager

Mohlabetsi Safari Lodge 

  • checking in guests

  • check outs

  • tracking for the guides

  • bar and waitressing

  • hosting breakfast and dinner

  • ordering food from suppliers

  • room checks

  • checking availability for reservations

  • organising staff shifts

June 2013 to December 2013

Bartender

Shoulder of Mutton Pub & Restaurant

  • Taking orders

  • Serving food

  • Serving beverages

  • Taking payment

  • Frequently worked independently & managed the bar  

 
EDUCATION
2017-2018

Master of International Business

Swiss Hotel Management School

 

  • Master's of International Business in Hotels, Resorts and Spa Management

  • Merit

2015-2017

Batchelor's  Degree

Edge Hotel School - Essex University

  • BA (Hons) Hotel Management

 

  • 2:1 Classification 

2014

FGASA

Bushwise

  • Field Guides Association of Southern Africa (FGASA) Level 1

 

  • Hospitality Orientation Course

  • Tracking level 1

  • First aid

  • Basic Rifle handling     

SKILLS
 

Hotel Management

WSET Level 2 Award in Wines and Spirits

Customer Service

Opera PMS

HotSOS

Microsoft Office

HOBBIES
 
Places I have Lived and Worked
United Kingdom
South Africa
United States
Rwanda
Thailand
Switzerland
 
CONTACT ME

Lauren Ellis

Hospitality Professional

 

Phone:

1 202 848 4909

 

Email:

Lauren.ellis@shms-mail.ch

 

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