Lauren Ellis
MIB, BA(Hons)
Master of International Business in Hotels, Resorts, and Spa Management.
Phone:
1 202 848 4909
Dual Nationality:
British, American
Email:
Date of Birth: 13/03/1995
Profile
My name is Lauren Ellis, and I am a Enthusiastic, Ambitious and Creative Hospitality professional. I have dual nationality with the UK and USA and spent my childhood vacations traveling the world with my family. Since leaving school I have been lucky enough to live, study and work in 4 continents, which has developed my understanding of different cultures and International Business. I have always had a keen interest in mathematics and I enjoy using these skills in my work to analyse data to improve processes.
To further develop my understanding of Revenue Management, an area that I have always been very interested in, I am currently studying with eCornell to complete the Revenue Management 360 Certificate.
EXPERIENCE
January 2022 to Present
Housekeeping Manager, Hualalai Villas and Homes
Four Seasons Resort Hualalai
Kailua Kona, HI
June 2021 to January 2022
Assistant Housekeeping Manager
Four Seasons Resort Hualalai
Kailua Kona, HI
February 2021 to June 2021
Housekeeping Manager
Kimpton Lorien Hotel and Spa
Alexandria VA
The Lorien Hotel and Spa has 107 bedrooms. In this position I was the department head of the housekeeping department. We worked with limited staff numbers of 1 Supervisor, 6 Attendants and 2 Houseman. In the short time I held this position I made great progress in organising the linen shortage, creating a spreadsheet for counting inventory to determine how much we should be purchasing monthly to get up to our goal of par 4. In my day to day I created the RA's boards, schedules, monitored ADP, ordered supplies, inspected rooms, coordinated deep cleaning and much more.
December 2019 to May 2020
Assistant Housekeeping Manager
Four Seasons Washington DC
During my most recent position at the Four Seasons, I developed my leadership skills with a total of 60 employees in the department. Each day I would present the line up to my team where I would encourage and motivate as well as discuss the daily operating needs and ongoing changes within the business. This role required a high level of attention to detail as well as good time management skills.
May 2019 to August 2019
Assistant Guest Relations Manager
The Dupont Circle Hotel
As Assistant Guest Relations Manager at The Dupont Circle I was responsible for managing the concierge team and ensuring the guests had a flawless stay. A major part of this role was service recovery and finding ways to adapt your approach to meet different guests expectations.
October 2018 to February 2019
Management Trainee -Front Office-Duty Manager
Sofitel Krabi Phokeethra Golf and Spa Resort Thailand
As a Duty Manager at the Sofitel, I was responsible for overseeing the front desk operations and supporting the team. I was also the point of contact for guests to help resolve any issues they were having throughout their stay as well as recommending local experiences and hotel activities. My responsibilities also included compiling reports that detailed guest reviews from multiple platforms for department heads to look over daily .
April 2018 to May 2018
Management Trainee - Guest Relations
Dusit Thani Krabi Beach Resort - Thailand
This Position was an Internship program that I completed for my Masters Degree. This was my first exposure to a large hotel (240 rooms) and to hospitality in Thailand. I spent time at the Front Desk and Guest Relations Desk.
I later moved to The Sofitel Resort (also in Krabi Thailand) as it was a better fit for myself.
September 2015 to August 2017
Student Practitioner
Wivenhoe House Hotel
Wivenhoe House Hotel (Practical aspect of BA (Hons) Hotel Management Degree with time spent in all departments)
Moved up in the roles from operations, through supervisory to Manager.
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Hotel Duty Manager
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Night Manager
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Conference and Events Duty Manager
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Food and Beverage Duty Manager
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Rooms Division Duty Manager
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Kitchen Supervisor
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Conference and Events Planner
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Food and Beverage Supervisor
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Housekeeping Supervisor
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Reception Supervisor
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Conference and Events Operative
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Junior Commis
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Brasserie, Bar and Lounge Waiter
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Housekeeping Attendant
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Receptionist
February 2015 to August 2015
& June 2013 to December 2013
Bartender
Shoulder of Mutton Pub & Restaurant
Shoulder of Mutton Pub & Restaurant
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Taking orders
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Serving food
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Serving beverages
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Taking payment
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Frequently worked independently & managed the bar
August 2014 to December 2014
Internship as Duty Manager
Mohlabetsi Safari Lodge
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checking in guests
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check outs
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tracking for the guides
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bar and waitressing
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hosting breakfast and dinner
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ordering food from suppliers
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room checks
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checking availability for reservations
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organising staff shifts
EDUCATION
2021 to present
eCornell Revenue Management Certificate
eCornell
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Revenue Management Certificate
2017-2018
Master of International Business
Swiss Hotel Management School
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Master's of International Business in Hotels, Resorts and Spa Management
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Merit
2015-2017
Batchelor's Degree
Edge Hotel School - Essex University
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BA (Hons) Hotel Management
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2:1 Classification
2014
FGASA
Bushwise
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Field Guides Association of Southern Africa (FGASA) Level 1
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Hospitality Orientation Course
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Tracking level 1
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First aid
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Basic Rifle handling
SKILLS
Hotel Management
WSET Level 3 Award in Wines and Spirits
Customer Service
Opera PMS
HotSOS
Microsoft Office
HOBBIES
Places I have Lived and Worked
United Kingdom
South Africa
United States
Rwanda
Thailand
